Return Policy

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At LeDKnows, we’re committed to your satisfaction. If you’re not completely happy with your purchase, we offer a hassle-free return policy.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • Purchased within 30 days of the original purchase date.
  • Unused and in its original, undamaged condition.

How to Return an Item

  1. Contact Us: Reach out to our customer support team at supports@ledknows.com or +1 (269) 216 3653 to initiate the return process.
  2. Shipping: You will be responsible for return shipping costs, except for defective items. We recommend using a trackable shipping method to ensure safe delivery.
  3. Return Shipping Label: For defective items, our customer support team will provide you with a pre-paid return shipping label, which you can print and attach to your return package.

Processing Your Return

Upon receipt of your returned item, we will inspect it to ensure it meets our return eligibility criteria. Once verified, we will process your return or exchange.

Refund or Exchange

  • Refund: If you choose a refund, we will credit your original payment method within 2 business days of receiving your return.
  • Exchange: If you prefer an exchange, please specify the desired item and its size/color in your return request. We will ship the replacement item once we receive your return.

Exceptions

Please note the following exceptions to our return policy:

  • Sale Items: Sale items are final sale and cannot be returned or exchanged.

Questions?

If you have any questions or require further assistance, please don’t hesitate to contact our customer support team. We’re here to help!

Need help?

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